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FAQ

Do you have questions about Fond du Lac Credit Union or our services? Check out these frequently asked questions for some quick facts:

 

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How can I apply for a loan?

You can either stop in and fill out an application or fill out our online loan application.

I’m already a member? Do I have to fill out an application?

Yes. We need a current application any time you are looking to borrow money or change anything on an existing loan.

How long will it take to get a loan?

We typically will have an answer for you within two business days of the submitted application, but this can vary depending on our loan volume.

Can I set up automatic payments?

Yes. We can have the payment taken out of a Fond du Lac Credit Union account or an account from another financial institution. The automatic payment can be paid on a certain day of the month, biweekly or weekly to match your payroll (on a certain day of the week), or it can be set up to be paid on more than one day of the month.

How do I do a balance transfer on my credit card to get your 4.99% rate?

If you already have our credit card, you can call the customer service number on the back of the card to initiate your balance transfer. You will need to give them the amount of the balance transfer, whom to make the check out to, the address to send the payment to and the credit card number of the card you are paying off. Please have this information ready. If you don't have our card, please apply!

Can I make credit card payments online?

Yes. If you are signed up for online banking with us, you can make online credit card payments. Once you are on the summary page, look at the bottom of the page for “credit card.” This link will take you into the credit card page. Then if you click on “Payment Options,” it will walk you through how to make a payment.

Do you have fixed-rate mortgages?

Yes! Talk with a Lending Specialist about the mortgage loan that fits your situation best.

If I want to do the loan in just my name, why do I have to fill out my spouse’s information on the application?

Wisconsin is a marital property state, so any debts your spouse incurred during your marriage are your responsibility, and vice versa. Therefore, we need to know all the debt that is owed under both people. You can still do the loan in just your name, but we need to get your spouse’s information on the application.

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