Yes. We need a current application any time you are looking to borrow money or change anything on an existing loan.

We typically will have an answer for you within two business days of the submitted application, but this can vary depending on our loan volume.

Yes. We can have the payment taken out of a Fond du Lac Credit Union account or an account from another financial institution. The automatic payment can be paid on a certain day of the month, biweekly or weekly to match your payroll (on a certain day of the week), or it can be set up to be paid on more than one day of the month.

Yes! Talk with a Lending Specialist about the mortgage loan that fits your situation best.

Wisconsin is a marital property state, so any debts your spouse incurred during your marriage are your responsibility, and vice versa. Therefore, we need to know all the debt that is owed under both people. You can still do the loan in just your name, but we need to get your spouse’s information on the application.

Our Mobile App is currently supported on the following platforms:

• Apple requires iOS 8.0 or greater
• Google Play requires Android 8.0 or greater

If your device is not supported at this time, we recommend using our Mobile Website and bookmarking it to your device’s home screen.

Simply visit our Mobile Banking Site. For iPhones, use the Safari app. For Androids, use the Chrome app. To bookmark the Mobile Website for continued easy access via your home screen, follow these steps:

iPhone

• Open up the Safari app
• Open the FDLCU Mobile Banking app site
• Tap the “Share” icon at the bottom
• Select the “Add to Home Screen” icon
• Name it “FDLCU Mobile Banking”
• Tap on the word “Add” in the upper right-hand corner

Android

• Open up the Chrome app
• Open the FDLCU Mobile Banking app site
• Tap the menu button
• Tap “Add to Homescreen”

Yes! All of your information is encrypted and no personal information is stored on your mobile device. However, it’s important to note that many mobile devices do offer you the ability to store your login information for apps installed on the device, especially your mobile browser. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both the Mobile Apps and the Mobile Web App have the following mobile banking features:

• 24/7 Account Access – see current balance, recent activity, and pending transactions

• Remote Check Deposit – deposit checks by taking a picture of them!

• Pay your bills with Bill Pay

• Transfer funds from one Fond du Lac Credit Union account to another

• Apply for a loan

• View e-Statements

• Update your contact information

• View and pay your FDLCU Credit Card

• Set-up alerts

• And more!

Once you’ve installed a Mobile App on your phone, you’ll also have the ability to view our hours, ATM locations, financial calculators, and current rates.

When you first log-on, the accounts associated with the login credentials you just used should appear. To switch to another account where you are either a joint owner, custodian, etc. you will need to obtain additional login credentials and create an online profile associated with that account’s membership number.

To obtain login credentials, you must first enroll in mobile banking. To do so, go to the Mobile Website or open the Mobile App and tap “Go to Mobile Banking.” Next, tap “Sign Up” near the bottom of the page and then read and agree to the disclosures. You will then need your member number, social security number, and date of birth. From there, simply follow the prompts to create your online profile and login credentials. If you are having trouble or need some help, stop in or give us a call at (920) 921-1123.

On the mobile banking sign-on page, log in to the mobile banking profile in which you want to transfer from. Once you are signed-in, tap the menu icon and select “Transfer.” In the “From” dropdown menu, select the suffix in which you’d like to transfer money from. In the “To” are, there are many different options. You can choose to transfer available funds to:

• Another suffix within the same account number that you signed on with
• A cross-account, such as an account you are a joint owner or Custodian on
• Any other FDLCU Member, such as one that you have no association with, assuming that you have their account information

If you are wanting to transfer funds from an account that you are associated with, such as a minor’s savings account, simply login with that account’s online banking credentials and follow the steps above.

If some or all of your cross accounts are not appearing in the “From” dropdown menu, simply give us a call at (920) 921-1123, as they often need to be manually added to each online banking profile.

All of your account information shown within the app is up to date and current with real-time, complete with pending account activity.

No, please contact the merchant or business the pending transaction is from to discuss solutions. 

Note: When contacting a merchant, it can be useful to note the merchant’s response after you are done explaining the transaction details and asking for a solution. Some things that you might want to write down are the date and time you contacted the merchant, the name of the person you spoke with, and, if applicable, the date in which you are expecting to see an adjustment/correction.

This feature is only available for mobile banking. Once you are signed-in, tap the menu icon and select “My Account.” From there, simply tap and edit the field that contains the information you are wanted to change or update in our system. When you are ready to submit your change, tap “Done” in the top right corner.

To be eligible to use remote check deposit or mobile deposit the following requirements must be met:

• Good standing membership
• Share account (00) must be open for at least 90 days
• There have been no returned checks
• There have been no duplicate deposits (one-time mobile deposited and another time deposited at FDLCU or another financial)

Note: For a check to fully process, it must be endorsed properly: “For FDLCU Mobile Deposit Only.”

Unfortunately, mobile deposits cannot directly be applied to a loan account. To make a loan payment, please credit the check to one of your FDLCU deposit accounts and process the loan payment separately through the app.