Scammers are not stopping. They keep finding new strategies and creative ways to get your personal information and money. The tech support scam has been around for a while, but it is resurfacing in the area and getting more advanced.
This recently happened to members of Fond du Lac Credit Union.
How does the Tech Support Scam work?
Scammers will call, email, and even go as far as sending you a pop-up telling you there is a problem with your computer. They may say they are from a well-known tech company such as Microsoft, or Apple. Scammers will use logos, technical jargon, anything to convince you that they are real.
Once they have your trust, they may ask you to do any of the following:
- Give them remote access to your computer so that they may fix the problem. This gives them access to all your information stored on your computer, along with any network connected to it.
- They may install malware that gives scammers access to your computer and sensitive data such as login information, usernames, and passwords.
- Try to sell or enroll you in software, repair, or maintenance programs that are worthless or often free elsewhere. They will ask you to pay with a credit card or even gift cards.
- Direct you to websites and ask you to enter your personal information such as a payment method or bank account info.
How to protect yourself
If you receive an unexpected tech support call claiming your computer has a problem, hang up, it is a scam. Beware, scammers have found ways of using fake caller ID information to appear to be calling from locally or from a trusted company. If you get a pop-up message to call tech support, do not call, do not click a link. While some computer pop-up messages are real, you just don’t know. If you receive any notification that your computer has an issue, call the software company directly, or consult a trusted professional.